Outage Summary
Please find below a detailed account of the issues experienced today.
- 12:32 we experienced a partial outage with our Flexiscale platform due to power issues at the Data centre, our automated recovery process kicked in and migrated all servers on the affected nodes to backup nodes and production for the affected servers was compromised for a few short minutes.
- 12:49 we experienced a complete outage of the Flexiscale platform, this was due to a double power failure at the Data centre.
- 13:05 Power was restored and by 13:15 the platform was recovered.
We have automatically recovered all servers that were running on Flexiscale prior to the outage.
Work has already begun on building multiple virtual platforms across geographically separated data centres, allowing us to automatically migrate server instances from data centre to data centre thus negating the risk of power outages.
We apologise for the inconvenience caused.
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